Frequently Asked Questions

What products do you offer?

We offer thoughtfully selected furniture and home décor inspired by Japandi design—combining clean lines, natural materials, and timeless aesthetics for modern living.

Where do you ship?

We currently ship to customers within our supported regions. Shipping availability and delivery times may vary depending on your location and the products ordered.

How long does delivery take?

Delivery times vary depending on the item and destination.

Estimated delivery times will be provided during checkout and in your order confirmation email.

How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can monitor your delivery.

Can I return an item?

Yes. If you're not completely satisfied with your purchase, you may be eligible for a return in accordance with our Returns & Refund Policy.

Please review our policy for full details and eligibility requirements.

What if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damage.

We'll work with you to resolve the issue promptly.

Do your products require assembly?

Some furniture pieces may require simple assembly.

Assembly information is provided on the relevant product pages where applicable.

How do I care for my furniture?

Care instructions vary by product and material.

We recommend following the care guidelines provided with your purchase to help maintain its appearance and longevity.

Can I change or cancel my order?

If your order has not yet been processed for shipment, we'll do our best to accommodate changes or cancellations.

Please contact us as soon as possible after placing your order.

How can I contact customer support?

You can reach us through our Contact page.

Our team aims to respond to all enquiries within 1–2 business days.

Do you offer secure checkout?

Yes.

Your payment information is processed using secure, encrypted payment technology to help protect your personal information during checkout.

Still Have a Question?

If you couldn't find the answer you're looking for, we'd be happy to help.

Please visit our Contact page and we'll get back to you as soon as possible